At Smart TV Setup, your satisfaction is our priority. This Refund Policy outlines our commitment to resolving any issues with our TV mounting and installation services.
1. Our Satisfaction Guarantee
We stand behind our work with a 100% satisfaction guarantee. If you're not completely satisfied with your installation, contact us within 7 days for resolution.
2. Refund Eligibility
Refunds may be issued in the following circumstances:
- Service was not performed as quoted
- Mounting hardware failed due to our error (covered under warranty)
- Technician did not show for scheduled appointment without notice
3. Non-Refundable Situations
Refunds will not be issued for:
- Change of mind after service completion
- Damage caused by customer handling post-installation
- Issues unrelated to our installation work (e.g., TV malfunction)
- Cancellations made less than 24 hours before appointment
4. How to Request a Refund
To request a refund:
- Contact us within 7 days of service completion
- Provide your name, phone number, and service date
- Describe the issue in detail
- Include photos if applicable
Email: refunds@setuptvnow.info
Phone: (800) 555-1234
5. Refund Processing
Approved refunds will be processed within 5-7 business days to your original payment method.
6. Warranty vs. Refund
Most issues are resolved through our 1-year warranty (free repair/replacement) rather than refunds. We prioritize fixing problems over monetary reimbursement.